Statutory right of cancellation for consumers

Provided the customer is a consumer pursuant to Section 13 BGB, the customer has the right of cancellation described below.


Right of cancellation

You have the right to cancel this agreement within fourteen days, without stating reasons.

The cancellation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, has or have taken the products in to possession.

To exercise your right of cancellation, you must inform us,

Music & Sales Professional Equipment GmbH

Tritschlerstrasse 3

D-66606 St. Wendel

Fax: 06851 – 905100


about your decision to cancel this agreement by way of a clear declaration (e.g. a letter sent by post, fax or email). To do so, you can use the attached template cancellation form, but this is not mandatory.

To observe the cancellation period, it is sufficient that you send the notice about the exercise of the right of cancellation before the expiry of the cancellation period.


Consequences of the cancellation

If you cancel this agreement, we must repay to you all payments which we received from you, including the delivery costs (with the exception of additional costs which result from the fact that you selected another kind of delivery than the most favourable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notice of your cancellation of this agreement was received by us. For this repayment, we shall use the same payment method which you used to make the original transaction, unless otherwise explicitly agreed with you; you shall under no circumstances be charged fees for this repayment.

We may withhold repayment until we have received the products back or until you have provided evidence that you have sent the products back, depending on which is earlier.

You must send back or return to us the products immediately and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this agreement. The deadline is observed if you send the products before the expiry of the period of fourteen days.

You bear the direct costs for returning the products.

You need only pay for a possible loss in value of the products if this loss in value can be attributed to unnecessary handling of the products to check for quality, features and functioning of the products.


Exclusion of the right of cancellation

Pursuant to Section 312g (2) Number 1 BGB, there is no right of cancellation in the case of agreements for the delivery of products which are not prefabricated and an individual selection or determination by the consumer is authoritative for their production, or they are clearly customised to the personal needs of the consumer.


Template cancellation form
If you want to cancel the agreement, then please complete and return this form.

Music & Sales Professional Equipment GmbH

Tritschlerstrasse 3

D-66606 St. Wendel

Fax: 06851 – 905100



–          I/we (*) hereby cancel the agreement concluded by me/us (*) regarding the purchase of the following products (*)/the performance of the following service (*)

–          Ordered on (*)/received on (*)

–          Consumer name

–          Consumer address

–          Consumer signature (only if hard copy)

–          Date

(*) Score through what does not apply.